Frequently Asked Questions
Find out information about the products, delivery, and payment information of Ayurvedaya.com - the premium Ayurvedic store in Sri Lanka.
Products
1) How do I find out if you sell a specific product?
Click on the search option in top right hand corner of each page or browse through our product pages.
2) Do you have any offers going on at the moment?
Please visit our offers section. Discounts are also mentioned on individual product listings whenever there’s an ongoing offer.
3) Do you have discount codes?
We offer discount codes for our existing customers on special occasions/newsletter subscribers. Please subscribe to our newsletter to receive exciting discounts and offers.
4) Do the prices onsite include VAT and other taxes?
Yes, our prices are inclusive of all taxes and other levies. What you see is what you pay.
5) I want to give you a gift. Do you sell gift vouchers?
At the moment, we don’t offer gift vouchers, but we are working on offering them soon for our customers. We have Ayurvedic gift packs you can buy - a perfect gift of health and wellness, fit for any occasion.
6) Do you do corporate/wholesale orders?
We do. Please call 077 119 97 97 or 077 427 06 68 and we can make arrangements. Or email us at info@ayurvedaya.lk
7) How do I know your products are high quality and safe to use?
Ayurvedaya.com is a licensed distributor of Sri Lanka Ayurvedic Drugs Corporation (Registration no: 19/SA/WP/COL/08).
We adhere to the national standards set by the Ayurvedic Department when we list products and choose suppliers. Products we sell meet international quality standards such as ISO 22000, HACCP, and GMP.
Ordering
1) How do I place my order?
Simply add the products you wish to buy to the cart and provide the information we need to deliver the product at checkout.
2) What are the payment methods I can use?
You can pay via cash on delivery, bank transfer, or credit/debit card.
3) How safe is it to use my credit/debit card on your site?
We use PayHere to accept card payments on our site. PayHere is a secure payment gateway approved by The Central Bank of Sri Lanka.
We also use secure connection protocols and SSL certificates to make sure whatever information you share with us is not accessible to unauthorized third parties.
Delivery
1) How do I track my order?
You will receive email/text updates when your order is ready for delivery and when it has been shipped for delivery. The entire process would be completed within 3 to 7 working days.
2) How soon will I get my order?
You can expect to receive your order within between 3 to 7 working days by courier.
3) I have an issue with my order. How can I get it sorted?
Please call 0771199797 or email info@ayurvedaya.lk regarding your concern.
4) How do I get a refund?
Please call 0771199797 or email info@ayurvedaya.lk to request a refund. Please note we can only offer refunds when the product has an issue or the wrong product was shipped. The product must also be unused and undamaged by the customer.